Returns Policy

A Return Authority request must be submitted via the Contact Form and approved by a Customer Support member prior to returning your items.

You will be responsible for the return shipping costs; some items may be subject to a restocking fee.

Eligibility:

Items with manufacturing faults, defects, safety issues, or significant discrepancies from the product information.

To be eligible for a return, your item must be unused, in its original condition, with all tags attached, and returned in its original packaging.

Ineligibility:

• Changes of mind
• Incorrect size or colour selections
• Product has been decorated (embroidery, screen printing, or other customisation services)

Items must be:

• Unused
• In original condition
• With all tags attached
• Returned in original packaging
• Approved by a customer support member

Exchange Process:

• Return requests must be made within 14 days of order receipt.
• Contact our customer support team to request a Return Authority.
• A customer support member may request a photo/s of the return items.
• Photos provided are reviewed to ensure the items are in original condition for a return.
• If approved, return instructions will be provided by a customer support member.

Please note: We strive to assist with unique circumstances. Don’t hesitate to reach out to our Customer Support team for personalised assistance.

Requesting a Return Authority

You can submit a Return Authority Request via the contact form link below.

If you’re requesting to return faulty items, please provide as much detail regarding the issues as possible to streamline the approval process.

Your return request will be processed within 5 business days of receipt.

Original Condition

Return items must be unused, in original condition, with all tags at